Greyhound Problems

Marla Diamond/WCBS 880

Passengers Stranded At Port Authority Bus Terminal After Greyhound Drivers Fail To Show Up

July 30, 2018 - 9:00 am

NEW YORK (WCBS 880) -- Hundreds of passengers were stranded overnight at the Port Authority Bus Terminal after Greyhound bus drivers failed to show up.

In a statement, Greyhound explained many of their drivers didn't show up for their Sunday night shifts due to a federal rule that mandates a 12-hour resting period after a 12-hour shift.

Some passengers, like Alex Richler, spent the night sleeping on their luggage on the waiting room floor.

"I was really looking forward to hopping on my bus and going home, sleeping on the bus, and at this point I've been awake for almost 24 hours and I just want to get home," she said.

Richler lives in Toronto and said she had an issue with Greyhound there last week.

"It was the same thing -- our bus was late, they said it was coming in from the garage. I heard it was a driver issue. At the Toronto Greyhound station they do have ads up that they're hiring new drivers," Richler said.

Umed Tush Babias of Brooklyn and Joseph Hynes of Nassau County are University of Buffalo freshman and said they will miss their college orientation after their 12:15 a.m. bus was cancelled.

"They didn't explain anything whatsoever, there was no explanation," Babias said. "They do give us an option to refund it and, you know, for some people that's okay. For me it's not."

"Absolutely abhorrent," Hynes said.

Some passengers took their chances, cramming onto standing-room only buses for 8 to 10 hour trips.

One Twitter video shows a packed bus with passengers sitting on the aisle floor.