Bryanna Copeland

Sophia Hall/WCBS 880

L.I. Woman Says She Was Denied Uber Because Of Wheelchair

June 26, 2018 - 4:02 pm
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WESTBURY, N.Y. (WCBS 880) -- A Long Island woman who sits in a wheelchair is upset after an Uber driver refused to drive her home from work.

As WCBS 880’s Sophia Hall reported, Bryanna Copeland did what so many of us do on a daily basis – called for an Uber driver to pick her up from work in Westbury.

But the 25-year-old said the Uber driver refused her a ride.

“Before I could even open up the door, he rolls down the window. He says, ‘Is this for you?’ I said yes. So I open up the door, get ready to get in,” she said. “He says, ‘Where is that thing going?’ And I said, ‘My wheelchair?’ And he’s like, ‘Yeah, where’s it going?’ I said, ‘You know, it can fold and it goes in the trunk.’ He says, ‘No, he doesn’t have room for it.’”

Copeland said the driver had a GMC sport-utility vehicle and had “plenty of space.”

She caught part of the encounter on video.

Copeland wants to give a message to Uber and any other ridesharing drivers.

“Any person in disability tries, and you know, they want to be treated like everybody else,” she said.

An Uber representative said in a statement: “We continue to work with driver-partners in New York to expand transportation options for all residents. We have a clear non-discrimination policy that includes serving riders with disabilities.”

Uber also said the charges associated with the trip were refunded, and any reports of discrimination are investigated for appropriate action. Uber also said it has enabled UberASSIST in certain cities, which offers to train driver-partners on assisting disabled riders.

Uber also apologized personally to Copeland.