Mack Rosenberg/WCBS 880

LIRR Sets Up Hotline Geared Toward Helping Disabled

July 24, 2018 - 11:51 am

NEW YORK (WCBS 880) -- A new Long Island Rail Road program is geared toward helping the disabled 24 hours a day, seven days a week.

As WCBS 880’s Sophia Hall reported, Raymond Harewood is a veteran with back issues who gets around on a scooter. He is one of the plaintiffs suing after he says the LIRR does not do enough to make its system accessible for the disabled.

“I would like to get on the train without having to have the issue with going over the gap,” he said.

A new LIRR program called LIRR Care was launched to help the disabled. It is a 24-hour hotline that customers can call to get assistance boarding or exiting trains.

Those using the hotline need to call up two hours in advance.

The program is a start, said Harewood, but more needs to be done.

Raymond Harewood
Sophia Hall/WCBS 880

“If the MTA Long Island Rail Road has elevators or make a way, a ramp for people with disabilities or other people cannot go down stairs, then we need some type of way down to the street level,” he said.

As of late Tuesday morning, the LIRR had not responded to Hall’s questions about the program or the lawsuit.