Cashless Tolls

Peter Haskell/WCBS 880

Audit Blames Cashless Tolling For Millions In Unpaid Tolls

July 12, 2018 - 10:43 am

NEW YORK (WCBS 880/AP) -- A new state audit has found the Metropolitan Transportation Authority in New York has lost millions in unpaid tolls.
The audit released by Comptroller Thomas DiNapoli Wednesday finds that from 2013 to 2017 more than $2 million in tolls went unpaid. 

The majority of the unbilled tolls, worth at least $1.6 million, were racked up since January of last year when eight of the MTA's nine bridges and tunnels went cashless. 

The audit cites a variety of reasons for the unbilled tolls, including license plate images that couldn't be processed and out-of-state drivers with temporary license plates.
DiNapoli also says the agency needs to do a better job of collecting that money that is owed.
MTA Bridges and Tunnels President Cedrick Fulton says he "takes exception'' to several statements in the audit.
The MTA says unbilled transactions account for less than 1 percent of tolls collected.

Billings screw ups on the new Tappan Zee have Westchester Assemblyman Tom Abinanti and Rockland Sen. David Carlucci calling on the New York State Thruway Authority to cancel its $72 million contract with the company that runs the system.

"We've seen so many cases where people have been victimized and really been left behind by Conduit not innovating their services, not investing in technology," Abinanti said.

Albany lawmakers have recently passed the Toll Payer Protection Act, ensuring drivers get a bill by within 30 days.

(© 2018 WCBS 880. The Associated Press contributed to this report.)