MTA Installs New Digital System To Give Real-Time Service Updates

Steve Burns
July 07, 2020 - 5:28 pm
Service Change Screens

Steve Burns/WCBS 880

NEW YORK (WCBS 880) — Even as the MTA faces an unprecedented financial crisis, the agency is still trying to make life easier for riders heading back onto the subway.

The agency is doing away with paper announcements taped to turnstiles to inform riders about service changes.

“New York is better than that. We deserve better than that and now we have it,” said Sarah Meyer, chief customer officer at New York City Transit.

The MTA on Tuesday unveiled a new announcement system called Mercury, which is already up and running on the digital screens across the subway network. 

“That allows us to post real time information regarding if there's a potential delay or service change,” Meyer explained.

The system is tailored to each platform, showing an arriving train's route and available transfers. 

Screens have already been installed in about half of New York’s subway stations with most others set to come online by the end of the year.

“We’re really thrilled to unveil this new system,” Meyer said.

The MTA is also actively encouraging riders to head back to the system as it faces what’s been called “the most acute financial crisis in the agency’s history.”

The agency is hoping to generate more revenue as riders return to the system as is prepares for the final round of federal funding from the CARES Act in August.

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