Google Earth

Report: NYCHA Officials Gamed System When It Came To Tenant Repairs

July 22, 2018 - 8:07 pm

NEW YORK (WCBS 880) -- NYCHA officials reportedly gamed the system to make it appear they had fixed all the problems in public housing, according to a report in the Daily News.

NYCHA is accused of closing repair requests by showing up when they knew tenants weren't home, according to the report.

As the calendar flipped from 2012 to 2013, NYCHA had 420,000 repair requests. Then-Mayor Michael Bloomberg made a promise in January of 2013 saying within just a year that enormous number would be reduced to zero, WCBS 880's Mike Smeltz reported.

The Daily News learned NYCHA cheated its way to get to that goal -- mainly by closing out repair requests with a TNH designation - or "Tenant Not Home," Smeltz reported.

NYCHA employees intentionally went to tenants apartments when they knew the tenant was not home so they could put down TNH and cross that apartment off the list, the Daily News reported.

Gov. Andrew Cuomo calls it outrageous that NYCHA claims it was fixing tenants apartments -- when for the most part -- workers never even looked at the problem, Smeltz reported.

Cuomo said if someone actually went through NYCHA housing they'd believe it, Smeltz reported. "It was obvious that the work wasn't being done," Cuomo said. "How many families said to us, 'I've been waiting 2 years to fix a refrigerator.'"

One man who lives in the Marcy Houses in Bed-Stuy told Smeltz he wasn't surprised by the report but defended NYCHA workers, saying they never had the proper resources and were doing the best they could with what they had.